FREQUENTLY ASKED QUESTIONS
- Villa Sol – Booking terms & Conditions
The booking will be confirmed after 100% payment of the booking amount and receipt of all the ID’s of guests via email.
Kindly confirm your meal preference at least 48 hrs prior to the booking (selection of dishes/meals required). Any last-minute changes or additions will not be possible to accommodate.
- Villa Sol – Cancellation Policy
In the event of cancellation, there will be no refund provided.
You can reschedule the dates up to 15 days before the check-in (only once & within 3 months of the original booking date)
Rescheduling is subject to availability. Please check with our host for more details.
- When will my security deposit refund be processed?
Security deposit refunds will be processed after checking for any damages within 3 – 7 working days.
- Do you rent portions of the villa ?
No, we rent the villa as a whole to one booking only to maintain privacy and to experience the villa comfortably.
- What is the check-in and check-out time?
Check-in time is 3pm and the check-out time is 11am. Please vacate the property by this time to allow for cleaning and preparation for the next guests.Late check in-out may incur additional charges.
- Do you charge for early check-in or late check-out ?
Yes, please check the rates with our host.
- How many guests am i allowed to bring?
We allow upto 15 guests with each booking. Any additional guest at the property without permission is a violation of our terms and your stay will be terminated.
Do children and babies count toward capacity?
Children 4 years old and under are not included in the guest count. Children aged 5 and above are counted as guests. This is to maintain a comfortable stay for our guests.
- Do you serve food?
Breakfast is included with every booking, however lunch and dinner is an additional charge, please speak to our property manager for the details.
- Can we use the kitchen and appliances?
We do not allow usage of kitchen for heavy self-cooking, our chef will assist you on your food preferences. For using of appliances, please ask our in-house chef to assist you if you are to use the kitchen appliances.
- How do i select meal preferences and select menu options ?
Once your booking is confirmed, we’ll share our standard menu. For customisations, our catering manager can assist you by phone or WhatsApp.
Please select your lunch and dinner options before arrival, as these cannot be ordered at the property. Only snacks are available to order on the spot.
- Is Villa Sol pet friendly?
Although we love animals, we unfortunately do not allow pets on the property due to safety concerns.We do have a friendly retriever at the property; you are free to pet and play with him.
- Can I decorate the place for an event?
Prior permission is required for any type of decorations. We allow minimal stand alone decorations in the outside pool area only. Indoor decoration is strictly prohibited. Please speak to our property manager for approval.
- What amenities are available?
We have an outdoor swimming pool, table tennis, badminton, football, gully cricket, poolside bar, zen garden, bonfire, zapminton, outdoor movie and plenty of space to take a stroll.
- Can we visit before booking?
Please share a preferred time; the team will check whether a viewing can be arranged.
What is nearby for sightseeing?
Tell us your interests and travel plans so the team can help with suitable nearby options. Current travel times and opening hours need checking.
How many bedrooms and bathrooms are there?
There are five bedrooms, each with an ensuite bathroom.
Are extra beds or mattresses included?
We provide one extra foldable bed per room.
How many guests can stay in each room?
Each bedroom can sleep up to 3 guests comfortably.
Does every bedroom have air conditioning?
The entire property is air-conditioned.
Is it wheelchair accessible?
No, however the entire property is on a single level, hence would not be too difficult to move around.
Is daily housekeeping included?
Our on-ground team supports the stay. They clean each room and common space once a day.
Can we host a loud party?
Loud parties are not permitted out of respect for our neighbours. Music is allowed at a reasonable volume until 10 pm, after which please keep the volume low.
